Delivery & Collection

Delivery information

Please choose your preferred delivery date at checkout. We will make and dispatch your order with that date in mind, but it is an intended delivery date rather than a guaranteed arrival date.

Please allow extra time at Christmas

Our couriers aim to provide a next-day service, but Christmas is their busiest time of year. Please allow 1–3 days for your parcel to reach you after dispatch, and extra time in case of delays. If your order is needed for a special occasion, choose a delivery date a few days before you need it rather than leaving it until the last minute.

If your fresh wreath or garland is delayed, please don't worry. It is carefully packed and can remain in its box for several days, so a short courier delay is no cause for concern. Unpack it when it arrives and follow the care instructions included with your order.

Adverse weather and busy courier networks can sometimes cause longer delays. Please keep an eye on your tracking updates.

Christmas 2026 dispatch and delivery

Our last Christmas dispatch date is 20 December 2026, for intended delivery on 21 December 2026. Please bear the Christmas delivery allowance above in mind when ordering.

Tracking and managing your DPD delivery

Please look out for notifications from DPD once your order has been dispatched. Customers are responsible for managing their delivery directly with DPD through the DPD app, including delivery instructions, safe-place preferences and any available changes to their delivery. Please arrange these directly with DPD rather than sending delivery instructions to us.

If your order has more than one box, the parcels can be separated during sorting at courier hubs and may arrive in separate deliveries. Please don't worry if one box arrives before another; check the tracking updates for each parcel.

If you won't be at home

You do not have to be in to take delivery. Please use the DPD app to manage the available delivery options and provide safe-place instructions directly to DPD.

If delivery is to a flat and you will not be in, please provide any access and delivery instructions directly to DPD through their app.

Please provide a mobile number when ordering so you can receive DPD delivery notifications. Delivery updates will be sent on the day of delivery. You will not receive calls from us or DPD unless they relate to your delivery.

Collecting your order

If you have chosen collection, please collect your order from Fillpots Garden Centre, CO4 5RB, on the collection date you selected at checkout.

Please bring your order confirmation email showing your order number. You must show this at the tills so the team can retrieve your order.