Refund policy

Returns

We do not offer refunds on fresh items, that being fresh flowers wreaths, and garlands. 
No refunds will be given for late deliveries.
We use an over night courier so that you receive the freshest of goods they aim to provde a next day delivery service between 9-4 however we can not be responsible for any delivery delays. Especially at Christmas we ask you to allow 2 -3 days for delivery. All items leave us in good faith and our couriers aim to get your items to you within the specified time, however in extreme cases such as adverse weather items may be delayed. Our couriers will always do their very best to get your item to you as quickly as they can. Should there be an issue with delivery please contact us and we will do our utmost to proivde any updates. Any requests for refunds will be dealt with on a case by case basis.

Fresh hand made products are non refundable, if you have a complaint regarding a fresh hand made product this must be made within the first 24hrs of receiving your item. Fresh products are just that and we can not take any responsibility of their care after leaving our studio. Our Christmas garland products are designed for short lived decoration use only and can not be refunded or replaced should you be unsatisfied after the first 24hrs of receiving your product.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please call or email before returning your goods so that we can clarify what the problem is.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This refers to faux wreaths and garlands only that are not made of fresh preishable foliage. Perishable goods such as flowers , wreaths or garlands and or food cannot be returned. Please see note on garlands below.

To complete your return, we require a receipt or proof of purchase. 

Please make sure it reaches us within the 7 days that you received your goods.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

Cancellation Policy for perisable goods.
Please note if you need to cancel your order a full refund will be given up to 10 working days before your order date (Monday to Saturday) 10 days and less before your delivery date we will refund 20% of the total goods.
We know things change but please note we buy in foliage and flowers according to our orders.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wreathsbypost.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@bloomsandbuds.co.uk and send your item to: Blooms and Buds c/o Fillpots Garden center, Stright road, Boxted, Colchester, Essex CO4 5RB

Fresh hand made products are non refundable, if you have a complaint regarding a fresh hand made product this must be made within the first 24hrs of receiving your item. Fresh products are just that and we can not take any responsibility of their care after leaving our studio. Our Christmas garland products are designed for short lived decoration use only and can not be refunded or replaced should you be unsatisfied after the first 24hrs of receiving your product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Blooms and Buds, C/O Fillpots garden Cneter, Stright road, Boxted, Colchester, Essex, CO4 5RB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.