FAQs

FAQs

How to order

You can place your orders online and leave any details in the "add instructions for seller" box during checkout. During busy periods, we appreciate you ordering well in advance. If you would like to order a bespoke item or speak to us, please email contact@bloomsandbuds.co.uk.

How do we deliver?

We deliver nationwide using a trusted courier service. We aim to get your item to you on your chosen delivery date, but Christmas is a very busy time for couriers. Please allow extra time for delivery, particularly if your order is needed for a special occasion, and choose a delivery date a few days before you need it.

If your wreath or garland is delayed, please don't worry. Although it's made with fresh foliage, it is carefully packed and can remain in its box for several days, so a short courier delay is no cause for concern. Unpack it when it arrives and follow the care instructions included with your order.

What days do we deliver?

The couriers deliver Monday to Friday. Please note that during the busy Christmas period, DPD may deliver parcels at the weekend that were dispatched for Monday delivery. This helps them manage the increase in volume and is beyond our control. You can manage your delivery through their app and notifications.

Do I have to be in to take delivery of my item?

No, you do not have to be in to take delivery of your item. If you are in, a signature will be required upon delivery, but you can advise DPD or your courier of a safe place for your items to be left if no one is available to sign for them.
We cannot accept responsibility for any items left outside of your chosen property. If you will be unable to accept delivery at home, you can have your parcel delivered to an alternative address for your convenience.

For full delivery details, please see our Delivery page.

Can delivery be made to flats if I am out?

If delivery is to a flat and you are not going to be in, please leave essential information for the courier so they can leave your item for you.
We cannot accept responsibility for any items left outside of your chosen property. If you will be unable to accept delivery at home, you can have your parcel delivered to an alternative address for your convenience.
Please manage your delivery through the courier's app.

For full delivery details, please see our Delivery page.

How will my item arrive?

Our wreaths and garlands are sent out in strong cardboard boxes designed for the specific item. Please recycle your transit box once you have unpacked your item.

Payment

We use the secure Shopify payment gateway to process all payments for your security and peace of mind. We never store your card details nor do we share any information with third parties.

How do I care for my garland?

Please see our garland information page.

Do the lights come with batteries?

If you have ordered lights on your wreath or garland, we include batteries, and all lights are checked before leaving the studio. Full operating instructions will be sent with your order. If your lights appear not to work, please press and hold the on button for 30 seconds to reset the timer function. Then follow the instructions included with your order.

What are the last Christmas dispatch and delivery dates?

Our last Christmas dispatch date is 20 December 2026, for delivery on 21 December 2026.

For full terms and conditions, please see our T&Cs page.

For our cancellation policy, please see our T&Cs page.

For more delivery information, please see our Delivery page.